FREQUUENT QUESTIONS AND ANSWERS
Frequently Asked Questions (FAQ)
1. How can I place an order?
Simply browse our collection, select your desired item, choose the size/variant, and click "Add to Cart." Proceed to checkout to complete your order securely.
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2. What payment methods do you accept?
We accept all major payment methods including:
Credit/Debit Cards
UPI
Net Banking
Wallets (Paytm, Phone Pay, etc.)
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3. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery timelines vary by location, but most orders are delivered within 4–7 working days.
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4. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for select locations. COD charges may apply.
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5. Can I return or exchange a product?
Yes! We offer a 5-day return and exchange policy. Products must be unused, unwashed, and in their original packaging. Visit our Return & Exchange Policy for full details.
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6. How do I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS. You can use that link to track your package in real time.
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7. What if I receive a damaged or wrong item?
We sincerely apologize for the inconvenience. Please contact our support team within 48 hours of delivery with a photo of the item, and we’ll arrange a quick replacement or refund.
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8. Do you ship internationally?
Currently, we only ship within India. International shipping may be available in the future.
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9. Is my personal information safe?
Yes. We use secure encryption and follow industry best practices to protect your data. Read more in our Privacy Policy.
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10. How can I contact customer support?
You can reach us at:
📧swatigandhi1979@gmail.com
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🕐 Mon–Sat, 10 AM to 7 PM
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